TTC Customer Service Advisory Panel Announced
With surprisingly little fanfare it appears the TTC has announced the members for it’s Customer Service Advisory Panel. The always resourceful Transit Toronto has the full details here. Here’s what the membership is going to look like:
- Matthew Blackett, the publisher and founder of Spacing magazine.
- Robert Culling a professional transit operator for the TTC.
- Yves Devin the chief executive officer of the Société de Transport de Montréal (STM) since 2006.
- Tyson Matheson, WestJet’s vice president of People Relations and Culture.
- Dr. Roy Morley, professor of marketing in the Ted Rogers School of Management at Ryerson University.
- Sue Motahedin of TELUS Communications Inc.’s Loyalty and Retention Department.
- Krisna Saravanamuttu, a fourth-year criminology major at York University and the president of the York Federation of Students.
- Kripa Sekhar, the executive director of the South Asian Women’s Centre.
- Julie Tyios, the chief executive officer of Red Juice Media, an online marketing firm.
- First, the TTC announced earlier in the week that there wouldn’t be any members from the public. That said, I was still holding out home that Steve Munro would be on here. It was as squandered opportunity on the TTC’s part.
- I’m generally a fan of Matthew Blackett. He at least represents the “activisit” side of the equation to some extent.
- Robert Culling – It appears that Culling is a TTC driver (not sure of what vehicle). A logical choice for inclusion on the panel, and I’m curious as to what criteria determined what driver was selected – e.g., peer suggestion, Union suggestion.
- Yves Deviln – Solid choice.
- Krisna Saravanamuttu and Kripa Sekhar – A surprising nod towards the diverse needs of TTC users. I’m especially pleased with the community focus of including someone from the South Asian Women’s Centre. Very impressive choices here.
- The rest are the usual corporate and academic suspects, no surprises there.
Details of the panels goals are summarized at Transit Toronto and by Steve Munro, so I won’t cover that ground again. With the report due at the end of June, however, I am interested in how much work will be achieved. I haven’t seen an indication as to the frequency of the meetings, but I would hope they would at least be twice a week.
Probably a larger fear is how much voice some of the “smaller” members will actually have. Will the needs of students be heard over the opinion of corporate VPs? Will genuine debate occur in these meetings, or will they be hijacked by competing interests?
For now I will maintain a fine balance of skepticism and optimism and wait for more details. Regardless, a positive step.